Warranty Claims Specialist with French & English - Prague

For our important client, big international company we are searching suitable candidates for the position

Warranty Claims Specialist with French & English


  • Fluent knowledge of French and advanced level of English
  • Be willing to learn new things
  • Have high school diploma
  • Possess good communication skills (be able to build, maintain and enhance professional relationships with clients and others)
  • Have Data processing accuracy, be detail oriented, and able to evaluate/research a warranty claim
  • Be able to work efficiently within a team
  • Have knowledge of warranty processes or mechanical knowledge of machinery (an advantage, not mandatory)
  • Be computer literate (Outlook, Excel, Access)


Job Description:

  • Assess warranty claims (accept/reject warranty repairs)
  • Additionally, the clerk processes monthly invoices from service providers and responds to queries from those as well as from country managers
  • The role generally entails usage and learning of client-specific software
  • Warranty claim validation based on checking invoices (proof of purchase), warranty policies and available external resources (e.g. DTAC, parts catalogs, sales information)
  • Clarification with repair service providers in case of discrepancy
  • Repair service providers invoice checking (i.e. comparison with payment proposal)
  • Delivery of checked invoice to the client's accounting department
  • Documenting and adding comments (e.g. to slow pay list or to the claim)


Our client offers:

  • Work in Prague for a company who is recognized to be a global business leader
  • Benefits:
  • Meal vouchers
  • Up to 25 days of vacation
  • Sick days
  • Contribution to life/pension instance
  • Many training courses
  • Employees discounts
  • Shares
  • Referral bonus
  • Employee Academy
  • Language courses
  • Flexipass
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