Disputes Agent with German & English - Prague

For our important client, big international company we are searching suitable candidates for the position


Disputes Agent with German & English

 

Requirements: 

  • Fluent in German and communicative in English
  • Strong organizational, multi-tasking, and time-management skills
  • Flexibility and work under pressure, especially in the period of month/quarter/year-end closing 
  • Great communication and interpersonal skills
  • Ability to work analytically within a problem-solving environment
  • Previous accounting experience/studies (in particular AR) is an advantage
  • Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

 

Job Description:

  • Receive and process customer complaints on bills, loans, or other payments
  • Act as the liaison between billing team, cash collections team, management, customers, etc.  by identifying the cause and validity of complaints and analyse overdue receivables

 

Other responsibilities include:

  • Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed
  • Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
  • Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
  • Developing and improving your product knowledge, business- and professional skills

 

Our client offers:

  • Work in Prague for a company who is recognized to be a global business leader
  • Benefits:
  • Meal vouchers
  • Up to 25 days of vacation
  • Sick days
  • Contribution to life/pension instance
  • Many training courses
  • Employees discounts
  • Shares
  • Referral bonus
  • Employee Academy
  • Language courses
  • Flexipass
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